This is one of those situations that everyone runs into at some point – you get logged out of your app and can't remember the password you used to create the account. Did I capitalize this letter? Did I add a number and special character? Thankfully, we make resetting your password in these situations easy.
- Begin by pressing "Log in" on the launch screen of your Wise mobile app. If you are logging into our web-app, you need to switch to the login page by clicking on "sign in now" on the bottom of your screen.
- Press on the "Forgot password" text link near the field you would usually type your password into, this will bring up the flow to reset your password.
- Next, you will have to enter the mobile number associated with your account so that we can send you a secure 6-digit code and verify that you are you.
- Enter the code you received via text message, then set and confirm your new password.
There you go, you have a new password!