We hear you loud and clear - just like an owl hears even the quietest of noises. 

Here is what gives - we can't allow for instant payments in certain circumstances. We know this may cause a little frustration, but trust us, it is in everyone's best interest.

These circumstances may include:

  • insufficient funds (can't send money that isn't there, you know?)
  • something looks suspicious (we need a little time to make sure it's not)
  • the card has been blocked (card may be flagged as lost or stolen)

If you have a question or concern about a payment that is delayed, give us a hoot at chat@wise.us or through the chat feature in our app. 

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