There are few scenarios in which you may want to freeze one of your Wise cards:

  • you lost your card
  • your card was stolen
  • you think your card security may be compromised
  • you just want to keep things tight

In that case, you'll want to use our Freeze Card feature:

  1. Log in to your Wise app
  2. Navigate to the Cards tab
  3. Select the card you want to freeze
  4. Hit the Freeze Card button

The freeze will happen immediately and will be indicated on the same screen. If you wish to unfreeze the card, hit the same button which now reads "Unfreeze Card."

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